Courses by Category
Communication Courses
Course Number
Course Name
COM1005
Giving and Receiving Constructive Feedback
Understand the effective use of constructive feedback techniques to build open communication, mutual respect, problem-solving, and learning in your work environment.
Competencies | Course Outline | Useful Links | Course PDF
COM2000
Listening and Communicating
The ability to communicate successfully – to speak, write and listen expertly will help you gain greater professional recognition and will enable you to achieve powerful results. Overcome barriers to good listening by learning to increase your active listening skills.
Competencies | Course Outline | Useful Links | Course PDF
COM2002
Conflict Management
Conflict is all around us, and most people try to avoid it. But conflict is not all bad. This program provides useful tools to help you manage disputes and disagreements positively and proactively. Putting the tools into practice will increase your confidence as a leader, as well as improve productivity and morale in your group.
Competencies | Course Outline | Useful Links | Course PDF
COM2011
Providing Quality Customer Service
This program explains the cycle of service, Moments of Truth, and service recovery when interacting with your customer.
Competencies | Course Outline | Useful Links | Course PDF
COM2015
Effective Email Techniques
In today’s working environment effective email communication is a critical element of task management. This course focuses on the construction of an email message including email replies within a professional environment. Benefit from a variety of email topics pertinent to State employment.
Competencies | Course Outline | Useful Links
COM3000
Communicating Through Writing
This course describes the six steps of a writing process and discusses implications of public records law for written documents and email. Employees taking this course are required to create and submit for grade a memo discussing money saving ideas for their section or division.
Competencies | Course Outline | Useful Links | Course PDF
COM3220
Grammar Basics I: Sentence Structure Part 1
Most people feel uncomfortable with their writing and are convinced that they cannot write well. This discomfort may arise from experiences of being corrected or red-marked, or perhaps there is an embarrassing memory of making mistakes with grammar and spelling. This course is designed to make you feel more comfortable with your writing. We will start with the basic elements of a sentence and cover basic functions of acceptable syntax (the way we put words together to form a sentence). Then, we’ll move on to cover subjects, verbs, fragment sentences, and run-on sentences.
Competencies | Course Outline | Useful Links | Course PDF
COM3221
Grammar Basics I: Sentence Structure Part 2
We learned in COM3220, Sentence Structure Part One that compound subjects are joined by other words and usually require a plural verb. This course builds upon those ideas and moves us toward compound subjects joined by other words and phrases such as sentence subject and verb alignment, verb and pronoun shifts, and finally noun and pronoun cases.
Competencies | Course Outline | Useful Links | Course PDF
COM3222
Grammar Basics II: Punctuation and Usage Part 1
The English language is constantly changing, and we often don’t know if we are using it correctly. Unfortunately, there is no single authority that establishes grammatical rules. However, there are accepted norms that you should follow in the workplace. The conventions of punctuation and usage covered in this course are broadly known as “acceptable and preferred” forms of grammar.
Competencies | Course Outline | Useful Links | Course PDF
COM3223
Grammar Basics II: Punctuation and Usage Part 2
Language constantly changes as new words enter our vocabularies (for instance, “email” became part of our vocabularies with the introduction of the Internet). In addition, the rules for constructing sentences change over time. This course will investigate the elements of punctuation and usage as they relate to adjectives/adverbs, modifiers, the proper use of commas, the rules for double negatives, and parallel contruction.
Competencies | Course Outline | Useful Links | Course PDF

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