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Complete Course Listing

The Arizona Learning Center hosts Statewide as well as agency-specific CBT courses. See below for a complete course listing as well as descriptions.

Arizona Learning Center CBTs
Course Number
Course Name
ADORI100
Welcome to State Government
This course is required training for all new employees within six months of their hire date. This course provides a look into your State government, what is expected of you as a State employee, types of appointments, employee benefits and resources, and more.
Competencies | Course Outline | Useful Links | Course PDF
COM1005
Giving and Receiving Constructive Feedback
Understand the effective use of constructive feedback techniques to build open communication, mutual respect, problem-solving, and learning in your work environment.
Competencies | Course Outline | Useful Links | Course PDF
COM2000
Listening and Communicating
The ability to communicate successfully – to speak, write and listen expertly will help you gain greater professional recognition and will enable you to achieve powerful results. Overcome barriers to good listening by learning to increase your active listening skills.
Competencies | Course Outline | Useful Links | Course PDF
COM2002
Conflict Management
Conflict is all around us, and most people try to avoid it. But conflict is not all bad. This program provides useful tools to help you manage disputes and disagreements positively and proactively. Putting the tools into practice will increase your confidence as a leader, as well as improve productivity and morale in your group.
Competencies | Course Outline | Useful Links | Course PDF
COM2011
Providing Quality Customer Service
This program explains the cycle of service, Moments of Truth, and service recovery when interacting with your customer.
Competencies | Course Outline | Useful Links | Course PDF
COM2015
Effective Email Techniques
In today’s working environment effective email communication is a critical element of task management. This course focuses on the construction of an email message including email replies within a professional environment. Benefit from a variety of email topics pertinent to State employment.
Competencies | Course Outline | Useful Links
COM3000
Communicating Through Writing
This course describes the six steps of a writing process and discusses implications of public records law for written documents and email. Employees taking this course are required to create and submit for grade a memo discussing money saving ideas for their section or division.
Competencies | Course Outline | Useful Links | Course PDF
COM3220
Grammar Basics I: Sentence Structure Part 1
This is part one of a two part course of instruction focusing on sentence structure and subject/verb agreement. The second half of the course is completed in COM3221.
Competencies | Course Outline | Useful Links | Course PDF
COM3221
Grammar Basics I: Sentence Structure Part 2
This is part one of a two part course of instruction focusing on subject/verb agreement, verb/pronoun shift, and pronoun cases. The first half of the course is to be completed in COM3220.
Competencies | Course Outline | Useful Links | Course PDF
COM3222
Grammar Basics II: Punctuation and Usage Part 1
This is the second part of course instruction related to COM3220 and COM 3221. This course focuses on capitalization and apostrophe – the things you learned in high school and forgot!
Competencies | Course Outline | Useful Links | Course PDF
COM3223
Grammar Basics II: Punctuation and Usage Part 2
This is the second half of the course instruction in COM3222. This course focuses on adjectives/adverbs, modifiers, commas, double negatives, and parallel construction – everything you learned in high school and forgot!
Competencies | Course Outline | Useful Links | Course PDF
CSA2300
Outlook 2003 Introduction
Get started with the basics! This course covers managing email messages, sharing your calendar, and keeping track of tasks. Learn how to use all of the features the easy way by using Outlook 2003.
CSA2310
Outlook 2003 Intermediate
Building on learning received in Outlook 2003 Introduction, this course offers employees knowledge about using Outlook to efficiently communicate, schedule appointments and tasks, record information, and organize files.
CSA2400
Outlook 2007 Basic
This course covers the basic features of Microsoft Outlook 2007.
CSA2410
Outlook 2007 Advanced
This course covers advanced features of Microsoft Outlook 2007.
CSA2320
Word 2003 Module 1
Get to know Word -- create your first document! Learn the basics such as adding, deleting, and moving text around, basic formatting, and creating bulleted or numbered lists.
CSA2321
Word 2003 Module 2
Ideally, you will have completed the Word 2003 Module 1 course before taking Module 2. This course describes more advanced features in Word including how to design tables, use basic reviewing tools, and collaboration features.
CSA2330
Excel 2003 Module 1
Learn to create spreadsheets using simple formulas and functions. This course is designed for beginners, or for employees requiring a foundation refresher course.
CSA2331
Excel 2003 Module 2
Intermediate Excel focuses on useful formula design that builds on learning achieved in Excel 2003 Module 1 course. Become an Excel Super Star using advanced techniques to format your worksheet data.
CSA2340
Access 2003 Module 1
Master relational database tasks on your own terms. You set the pace and determine when to study. You’ll quickly be designing a database, creating queries and printing reports.
CSA2341
Access 2003 Module 2
Take your Access skills to the next level, learning more advanced database forms, query, and report tools and techniques. This course enhances learning achieved from taking Access 2003 Module 1.
CSA2350
PowerPoint 2003 Module 1
Create basic presentations that include text and graphic tools. Learn how to apply styles and use basic templates in this fundamental course. You’ll be on your way to mastering creative techniques to enhance your presentations.
CSA2351
PowerPoint 2003 Module 2
Use PowerPoint to its full capability to design memorable, visually exciting presentations that get the results you want – for any audience. You’ll learn how to use PowerPoint’s multimedia tools and design features to create remarkable presentations that are guaranteed to amaze your audience. This course builds on mastery of PowerPoint 2003 Module I.
LAW1000
Standards of Conduct for State Employees
This course is statutorily required training for all State employees within six months of hire. The course offers fourteen mandated topics using scenarios, questions, and statements to engage the employee.
Competencies | Course Outline | Useful Links | Course PDF
LAW1002
Fair Employment Practices
(Required for Supervisors) This course covers fair employment practices as described by Equal Employment Opportunity (EEO) laws and statutes.
Competencies | Course Outline | Useful Links | Course PDF
LAW1003
Family and Medical Leave Act (FMLA)
(Required for Supervisors) This course covers the Family Medical Leave Act (FMLA) including who is covered and basic provisions.
Competencies | Course Outline | Useful Links | Course PDF
LAW1004
Fair Labor Standards Act (FLSA)
(Required for Supervisors) This course covers the Fair Labor Standards Act (FLSA) including key components, who is covered, how it is applied, and the legal implications for FLSA violations.
LAW1005
Diversity and Cultural Competency in the Workplace
Become familiar with diversity and cultural competency with an expected outcome of value. This course identifies best practices to maximize the benefits of a diverse workplace.
Competencies | Course Outline | Useful Links | Course PDF
LAW1006
Preventing Inappropriate Behavior and Workplace Harassment
(Required for Supervisors) This course describes different types of harassment, prevention strategies, and actions for supervisors and managers to take in cases of harassment or inappropriate workplace behavior.
Competencies | Course Outline | Useful Links | Course PDF
LAW1007
Americans with Disabilities Act (ADA)
(Required for Supervisors) This course covers the Americans with Disabilities Act (ADA) including employment, who is covered, benefits, and employer obligations.
Competencies | Course Outline | Useful Links | Course PDF
LDR3000
Supervisor Technical Training
(Required for Supervisors) Required classroom training for all State supervisors.
LDR3001
Supervisor Technical Training Exam
(Required for Supervisors) After the supervisor completes LDR3000, they will be automatically enrolled into LDR3001 which is the required exam for all State supervisors.
MAP101
Introduction to MAP
This course covers the basics of the State's new performance management system, Managing Accountability and Performance (MAP).
MAPAPPRA
Leading a MAP Appraisal Meeting
This webinar offers strategies and tips for meeting with direct reports to discuss their MAP performance appraisal. The course provides a six-step agenda to conduct the appraisal meeting, a list of questions to involve employees, and reviews an approach to the meeting that focuses on the future, rather than the past.
MAPCONVERS
Performance Conversations
This webinar offers strategies and skills for leading performance-related conversations with direct reports. The conversations should open up opportunities to apply the four mindsets that lead to painless performance conversations using a sample agenda for engaging employees in the performance appraisal process.
MAPPERFDOC
Performance Documentation
This webinar offers strategies and tips for maintaining performance documentation in support of MAP. The course provides elements of effective documentation, how to avoid common documentation errors, and how to engage employees to create and maintain their own performance documentation.
MAPRATING
Writing About and Rating Employee Performance
This webinar will assist you to identify sources of data to be used in preparing MAP performance appraisals, identify common rating errors, apply the rating scale to an example, and identify the elements of effectively written performance appraisals.
MAPYES100
MAP for Supervisors
This course demonstrates how to use the MAP online tool to create a performance plan and keep track of significant performance events throughout the performance period. Supervisors should have attended ADMAP4NS prior to taking this course.
MGT1000
Introduction to Supervision
(Required for Supervisors) This course is an introduction to the Supervisor Academy. It provides a practical definition of supervision. It also overviews high level supervisor roles and describes courses in the Academy.
Competencies | Course Outline | Useful Links | Course PDF
MGT1001
Filling Vacancies
(Required for Supervisors) This course describes the steps to begin the hiring process as well as recruitment strategies and subsequent job advertising.
Competencies | Course Outline | Useful Links | Course PDF
MGT1002
Interviewing and Selection
(Required for Supervisors) This course describes the final steps in the hiring process including designing assessments, developing interview questions, conducting interviews, selecting the best candidates, checking references, verifying credentials, and making an offer.
Competencies | Course Outline | Useful Links | Course PDF
MGT1003
On-boarding New Employees
(Required for Supervisors) This course covers new hire processing, including providing a welcoming work environment, establishing expectations, completing appropriate paperwork, and required new hire training.
Competencies | Course Outline | Useful Links | Course PDF
MGT1004
Managing Performance
(Required for Supervisors) This course describes performance management principles and an overview of the performance planning process.
Competencies | Course Outline | Useful Links | Course PDF
MGT1005
Day-to-Day Supervision
(Required for Supervisors) This course describes managing work and includes scheduling tasks, assigning and delegating, monitoring work, and dealing with deadlines. The course also covers the importance of communication and dealing with challenging employee issues.
Competencies | Course Outline | Useful Links | Course PDF
MGT1006
Corrective and Disciplinary Action
(Required for Supervisors) This course covers the supervisor's roles and responsibilities in dealing with inappropriate behavior, employee infractions, violations of work expectations, and administering corrective and disciplinary actions.
Competencies | Course Outline | Useful Links | Course PDF
MGT1007
Off-boarding Employees
(Required for Supervisors) This course covers how to separate an employee including utilizing a separation checklist and dealing with employee benefits.
Competencies | Course Outline | Useful Links | Course PDF
PRD1020
Managing Time
If you are doing more and enjoying it less, it’s time to make real choices about how and when to spend your time. This course provides the tools to find balance, achieve your goals, and be more effective and productive.
Competencies | Course Outline | Useful Links | Course PDF
SAF1060
Office Safety and Ergonomics
Explore the major causes of workplace accidents and how to prevent them. You will learn how to determine and print out an ergonomic evaluation of your office.
Competencies | Course Outline | Useful Links | Course PDF
SPSORI100
SPS Employee Handbook
This course is required for all employees within six months of hire. This course provides summary information concerning your position as an employee of the State and provides an orientation to the State Personnel System Employee Handbook.
Competencies | Course Outline | Useful Links
STV001

Maintaining a Discrimination-Free Workplace
(Video 1 of 7) This video segment was filmed during a live training of State supervisors and is only available as a refresher to those who have already attended the training. Watching these videos does not replace the requirement for supervisors to attend a live session.

STV002

Cutting Edge Issues in Workplace Harassment
(Video 2 of 7) This video segment was filmed during a live training of State supervisors and is only available as a refresher to those who have already attended the training. Watching these videos does not replace the requirement for supervisors to attend a live session.

STV003

Wage & Hour Basics
(Video 3 of 7) This video segment was filmed during a live training of State supervisors and is only available as a refresher to those who have already attended the training. Watching these videos does not replace the requirement for supervisors to attend a live session.

STV004

Managing Performance, Part 1:  Managing At-Will Employees
(Video 4 of 7) This video segment was filmed during a live training of State supervisors and is only available as a refresher to those who have already attended the training. Watching these videos does not replace the requirement for supervisors to attend a live session.

STV005

Managing Performance, Part 2:  Avoiding Litigation Landmines
(Video 5 of 7) This video segment was filmed during a live training of State supervisors and is only available as a refresher to those who have already attended the training. Watching these videos does not replace the requirement for supervisors to attend a live session.

STV006

Managing Performance, Part 3:  Improving Performance
((Video 6 of 7) This video segment was filmed during a live training of State supervisors and is only available as a refresher to those who have already attended the training. Watching these videos does not replace the requirement for supervisors to attend a live session.

STV007

Lawful Terminations
(Video 7 of 7) This video segment was filmed during a live training of State supervisors and is only available as a refresher to those who have already attended the training. Watching these videos does not replace the requirement for supervisors to attend a live session.

HRIS CBTs
Course Number
Course Name
HRIS0061
ETE for Employees
For all State employees. Covers State rules and policies relating to employee time entry. Also instructs how to use the Employee Time Entry application in YES.
Competencies | Course Outline | Useful Links | Course PDF
HRIS0062
ETE for Supervisors
For all State supervisors and managers. Covers State procedures for time entry including the lifecyle of a time record. Also instructs how to use the Employee Time Entry application in YES to review, change, and approve employee time records.
Competencies | Course Outline | Useful Links | Course PDF
HRIS Online Examinations
Course Number
Course Name
HRIS0001
HRIS Navigation Tutorial Exam
HRIS0010
Agency HR Initiator Exam
HRIS0011
Agency HR Approver Exam
HRIS0013
Agency Non-System A Class Comp Analyst Exam
HRIS0014
Agency Phone/Email Maintenance Specialist Exam
HRIS0015
ADOA Central Class and Comp Administrator Exam
HRIS0020
Agency PR Initiator Exam
HRIS0021
Agency PR Approver Exam
HRIS0022
Agency Timekeeper Exam
HRIS0025
Agency Travel Management Specialist Exam
HRIS0026
Agency Travel Management Approver Exam
HRIS0030
Agency Benefits Initiator Exam
HRIS0031
Agency Benefits Approver Exam
HRIS0040
Agency Taxes Initiator Exam
HRIS0060
Agency Labor Distribution Specialist Exam
AFIS Online Examinations
Course Number
Course Name
FIN1005
AFIS Overview Concepts Exam
FIN1030
AFIS Transaction Entry Exam
FIN1050
AFIS American Clearing House Processing Exam
FIN2020
AFIS Budget Loading Exam
FIN3020
AFIS Transfers Exam
FIN3040
AFIS Inquiry and Reports Exam
FIN3050
AFIS Fixed Asset Entry Exam
FIN4000
AFIS Control-D Exam
FIN4020
AFIS Data Query Exam
FIN4030
AFIS Fixed Asset Maintenance Exam
FIN4040
AFIS Vendor Set-Up Exam

Agency-Specific Courses

AHCCCS CBTs
Course Number
Course Name
HCGEN100
AHCCCS Overview
Provides an overview of Arizona Health Care Cost Containment System's function, role, and vision. This course is the property of AHCCCS.
DBF100
AHCCCS New Timesheet Course
Trains employees to use the paper-based timesheet adjustment form (that replaces the yellow adjustment form). This course is the property of AHCCCS.
DES CBTs

DHS CBTs
Course Number
Course Name
HSCAW100
Health Services Data Security Training
DJC CBTs
Course Number
Course Name
DJCIS201
Juvenile Corrections Data Security Awareness Refresher
DJCIS202
Juvenile Corrections Data Security Awareness 2010
DJFPS203
Juvenile Corrections Fire Extinguisher Refresher
DJFPS204
Juvenile Corrections Fire Extinguisher Refresher 2010