Statewide Courses
Arizona Learning Center CBTs
Course Number
Course Name
ADORI100
Welcome to State Government
This course is required training for all new employees within six months of their hire date. This course provides a look into your State government, what is expected of you as a State employee, types of appointments, employee benefits and resources, and more.
Competencies | Course Outline | Useful Links | Course PDF
COM1005
Giving and Receiving Constructive Feedback
Understand the effective use of constructive feedback techniques to build open communication, mutual respect, problem-solving, and learning in your work environment.
Competencies | Course Outline | Useful Links | Course PDF
COM2000
Listening and Communicating
The ability to communicate successfully – to speak, write and listen expertly will help you gain greater professional recognition and will enable you to achieve powerful results. Overcome barriers to good listening by learning to increase your active listening skills.
Competencies | Course Outline | Useful Links | Course PDF
COM2002
Conflict Management
Conflict is all around us, and most people try to avoid it. But conflict is not all bad. This program provides useful tools to help you manage disputes and disagreements positively and proactively. Putting the tools into practice will increase your confidence as a leader, as well as improve productivity and morale in your group.
Competencies | Course Outline | Useful Links | Course PDF
COM2011
Providing Quality Customer Service
This program explains the cycle of service, Moments of Truth, and service recovery when interacting with your customer.
Competencies | Course Outline | Useful Links | Course PDF
COM2015
Effective Email Techniques
In today’s working environment effective email communication is a critical element of task management. This course focuses on the construction of an email message including email replies within a professional environment. Benefit from a variety of email topics pertinent to State employment.
Competencies | Course Outline | Useful Links
COM3000
Communicating Through Writing
This course describes the six steps of a writing process and discusses implications of public records law for written documents and email. Employees taking this course are required to create and submit for grade a memo discussing money saving ideas for their section or division.
Competencies | Course Outline | Useful Links | Course PDF
COM3220
Grammar Basics I: Sentence Structure Part 1
Most people feel uncomfortable with their writing and are convinced that they cannot write well. This discomfort may arise from experiences of being corrected or red-marked, or perhaps there is an embarrassing memory of making mistakes with grammar and spelling. This course is designed to make you feel more comfortable with your writing. We will start with the basic elements of a sentence and cover basic functions of acceptable syntax (the way we put words together to form a sentence). Then, we’ll move on to cover subjects, verbs, fragment sentences, and run-on sentences.
Competencies | Course Outline | Useful Links | Course PDF
COM3221
Grammar Basics I: Sentence Structure Part 2
We learned in COM3220, Sentence Structure Part One that compound subjects are joined by other words and usually require a plural verb. This course builds upon those ideas and moves us toward compound subjects joined by other words and phrases such as sentence subject and verb alignment, verb and pronoun shifts, and finally noun and pronoun cases.
Competencies | Course Outline | Useful Links | Course PDF
COM3222
Grammar Basics II: Punctuation and Usage Part 1
The English language is constantly changing, and we often don’t know if we are using it correctly. Unfortunately, there is no single authority that establishes grammatical rules. However, there are accepted norms that you should follow in the workplace. The conventions of punctuation and usage covered in this course are broadly known as “acceptable and preferred” forms of grammar.
Competencies | Course Outline | Useful Links | Course PDF
COM3223
Grammar Basics II: Punctuation and Usage Part 2
Language constantly changes as new words enter our vocabularies (for instance, “email” became part of our vocabularies with the introduction of the Internet). In addition, the rules for constructing sentences change over time. This course will investigate the elements of punctuation and usage as they relate to adjectives/adverbs, modifiers, the proper use of commas, the rules for double negatives, and parallel contruction.
Competencies | Course Outline | Useful Links | Course PDF
CSA2400
Outlook 2007 Basic
This course covers the basic features of Microsoft Outlook 2007.
CSA2410
Outlook 2007 Advanced
This course covers advanced features of Microsoft Outlook 2007.
LAW1000
Standards of Conduct for State Employees
This course is statutorily required training for all State employees within six months of hire. The course offers fourteen mandated topics using scenarios, questions, and statements to engage the employee.
Competencies | Course Outline | Useful Links | Course PDF
LAW1002
Fair Employment Practices
(Required for Supervisors) This course covers fair employment practices as described by Equal Employment Opportunity (EEO) laws and statutes.
Competencies | Course Outline | Useful Links | Course PDF
LAW1003
Family and Medical Leave Act (FMLA)
(Required for Supervisors) This course covers the Family Medical Leave Act (FMLA) including who is covered and basic provisions.
Competencies | Course Outline | Useful Links | Course PDF
LAW1004
Fair Labor Standards Act (FLSA)
(Required for Supervisors) This course covers the Fair Labor Standards Act (FLSA) including key components, who is covered, how it is applied, and the legal implications for FLSA violations.
Competencies | Course Outline | Useful Links | Course PDF
LAW1005
Diversity and Cultural Competency in the Workplace
Become familiar with diversity and cultural competency with an expected outcome of value. This course identifies best practices to maximize the benefits of a diverse workplace.
Competencies | Course Outline | Useful Links | Course PDF
LAW1006
Preventing Inappropriate Behavior and Workplace Harassment
(Required for Supervisors) This course describes different types of harassment, prevention strategies, and actions for supervisors and managers to take in cases of harassment or inappropriate workplace behavior.
Competencies | Course Outline | Useful Links | Course PDF
LAW1007
Americans with Disabilities Act (ADA)
(Required for Supervisors) This course covers the Americans with Disabilities Act (ADA) including employment, who is covered, benefits, and employer obligations.
Competencies | Course Outline | Useful Links | Course PDF
LDR3000
Supervisor Technical Training
(Required for Supervisors) This classroom training is led by attorneys from the Office of the Attorney General.  During the class you learn about the principles and practices prescribed by federal and state law; how to avoid harassment, discrimination and retaliation claims; the importance of performance management; and how to differentiate among categories of State employees and their protections under the law and State Personnel System Rules.
LDR3001
Supervisor Technical Training Exam
(Required for Supervisors) After supervisors complete LDR3000, they will be automatically enrolled into LDR3001 which is the required exam for all State supervisors.
MAP101
Introduction to MAP
This course is required for all employees within six months of hire. This course covers the basics of the State's new performance management system, Managing Accountability and Performance (MAP).
MAPAPPRA
Leading a MAP Appraisal Meeting
This webinar offers strategies and tips for meeting with direct reports to discuss their MAP performance appraisal. The course provides a six-step agenda to conduct the appraisal meeting, a list of questions to involve employees, and reviews an approach to the meeting that focuses on the future, rather than the past.
MAPCONVERS
Performance Conversations
This webinar offers strategies and skills for leading performance-related conversations with direct reports. The conversations should open up opportunities to apply the four mindsets that lead to painless performance conversations using a sample agenda for engaging employees in the performance appraisal process.
MAPPERFDOC
Performance Documentation
This webinar offers strategies and tips for maintaining performance documentation in support of MAP. The course provides elements of effective documentation, how to avoid common documentation errors, and how to engage employees to create and maintain their own performance documentation.
MAPRATING
Writing About and Rating Employee Performance
This webinar will assist you to identify sources of data to be used in preparing MAP performance appraisals, identify common rating errors, apply the rating scale to an example, and identify the elements of effectively written performance appraisals.
MGT1000
Introduction to Supervision
(Required for Supervisors) This course is an introduction to the Supervisor Academy. It provides a practical definition of supervision. It also overviews high level supervisor roles and describes courses in the Academy.
Competencies | Course Outline | Useful Links | Course PDF
MGT1001
Filling Vacancies
(Required for Supervisors) This course describes the steps to begin the hiring process as well as recruitment strategies and subsequent job advertising.
Competencies | Course Outline | Useful Links | Course PDF
MGT1002
Interviewing and Selection
(Required for Supervisors) This course describes the final steps in the hiring process including designing assessments, developing interview questions, conducting interviews, selecting the best candidates, checking references, verifying credentials, and making an offer.
Competencies | Course Outline | Useful Links | Course PDF
MGT1003
On-boarding New Employees
(Required for Supervisors) This course covers new hire processing, including providing a welcoming work environment, establishing expectations, completing appropriate paperwork, and required new hire training.
Competencies | Course Outline | Useful Links | Course PDF
MGT1004
Managing Performance
(Required for Supervisors) This course describes performance management principles and an overview of the performance planning process.
Competencies | Course Outline | Useful Links | Course PDF
MGT1005
Day-to-Day Supervision
(Required for Supervisors) This course describes managing work and includes scheduling tasks, assigning and delegating, monitoring work, and dealing with deadlines. The course also covers the importance of communication and dealing with challenging employee issues.
Competencies | Course Outline | Useful Links | Course PDF
MGT1006
Corrective and Disciplinary Action
(Required for Supervisors) This course covers the supervisor's roles and responsibilities in dealing with inappropriate behavior, employee infractions, violations of work expectations, and administering corrective and disciplinary actions.
Competencies | Course Outline | Useful Links | Course PDF
MGT1007
Off-boarding Employees
(Required for Supervisors) This course covers how to separate an employee including utilizing a separation checklist and dealing with employee benefits.
Competencies | Course Outline | Useful Links | Course PDF
PRD1020
Managing Time
If you are doing more and enjoying it less, it’s time to make real choices about how and where to spend your time. This course provides the tools to find balance, achieve your goals, and be more effective and productive.
Competencies | Course Outline | Useful Links | Course PDF
SAF1060
Office Safety and Ergonomics
Explore the major causes of workplace accidents and how to prevent them. You will learn how to determine and print out an ergonomic evaluation of your office.
Competencies | Course Outline | Useful Links | Course PDF
SPSORI100
SPS Employee Handbook
This course is required for all employees within six months of hire. This course provides summary information concerning your position as an employee of the State and provides an orientation to the State Personnel System Employee Handbook.
Competencies | Course Outline | Useful Links
Risk Management CBTs
Course Number
Course Name
RM29
Defensive Driving
This Risk Management course is required training for all approved employees who operate an automobile on State business whether using a State owned vehicle or a personally owned vehicle (Required prerequisite to VAN101INTR Van Dynamics).
Competencies | Course Outline | Useful Links | Course PDF
VAN101INTR
Van Dynamics
Describing the effects of high center gravity, backing up without assistance, and adjusting vehicle safety equipment, in addition to understanding the operating characteristics of a heavily loaded and large capacity passenger van are just a few of the topics covered in this course guaranteed to enhance your driving skills. When this course is complete, you will need to notify Risk Management for a hands-on, behind the wheel evaluation before you are van certified. (RM29 is required prior to taking this course).
Competencies | Course Outline | Useful Links
VAN102VW
Van Dynamics Behind the Wheel
Structured driving exam to permit an employee to drive a 15-passenger van. (RM29 and VAN101INTR is required prior to taking this exam).
HRIS CBTs
Course Number
Course Name
HRIS0061
ETE for Employees
For all State employees. Covers State rules and policies relating to employee time entry. Also instructs how to use the Employee Time Entry application in YES.
Competencies | Course Outline | Useful Links | Course PDF
HRIS0062
ETE for Supervisors
For all State supervisors and managers. Covers State procedures for time entry including the lifecyle of a time record. Also instructs how to use the Employee Time Entry application in YES to review, change, and approve employee time records.
Competencies | Course Outline | Useful Links | Course PDF
HRIS Online Examinations
Course Number
Course Name
HRIS0001
HRIS Navigation Tutorial Exam
HRIS0010
Agency HR Initiator Exam
HRIS0011
Agency HR Approver Exam
HRIS0013
Agency Non-System A Class Comp Analyst Exam
HRIS0014
Agency Phone/Email Maintenance Specialist Exam
HRIS0015
ADOA Central Class and Comp Administrator Exam
HRIS0020
Agency PR Initiator Exam
HRIS0021
Agency PR Approver Exam
HRIS0022
Agency Timekeeper Exam
HRIS0025
Agency Travel Management Specialist Exam
HRIS0026
Agency Travel Management Approver Exam
HRIS0030
Agency Benefits Initiator Exam
HRIS0031
Agency Benefits Approver Exam
HRIS0040
Agency Taxes Initiator Exam
HRIS0060
Agency Labor Distribution Specialist Exam
AFIS Online Examinations
Course Number
Course Name
FIN1005
AFIS Overview Concepts Exam
FIN1030
AFIS Transaction Entry Exam
FIN1050
AFIS American Clearing House Processing Exam
FIN2020
AFIS Budget Loading Exam
FIN3020
AFIS Transfers Exam
FIN3040
AFIS Inquiry and Reports Exam
FIN3050
AFIS Fixed Asset Entry Exam
FIN4000
AFIS Control-D Exam
FIN4020
AFIS Data Query Exam
FIN4030
AFIS Fixed Asset Maintenance Exam
FIN4040
AFIS Vendor Set-Up Exam

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